MANAGE MY POLICY
MANAGE MY POLICY
Manage My Policy
When will my requested policy changes be reflected?
All changes requested will be reflected on this site the next time you log in.
I'm moving, who should I notify?
policyholders can transfer their policy to their new rental property. Simply login and click moving in the main navigation under "my policy" section. If you purchased a home, you may cancel your policy on our
policyholders can change their address or request policy cancellation by
Will my policy expire?
We are required by law to automatically renew your policy unless otherwise advised. Your renewal premium will be billed and collected in the same manner as your current billing method.
My property manager requires insurance. What do I provide?
Once you've purchased your policy, you may use the Declarations page of your policy as proof of insurance. You can access the Declarations page in the "policy documents" section of the site.
Why is liability coverage important?
Liability coverage provides protection for you if you are responsible for damages to another resident's property. Most communities require residents to purchase liability coverage. This requirement ensures that your entire residential community will be protected regardless of who is at fault for damages.
What is the difference between Liability-Only and Renters Insurance?
policy covers both your liability and your belongings. A Liability-Only policy only covers your liability and
cover your belongings.
policy covers both your liability and your belongings.
Billing & Payment
Will you save my credit card information on your system?
If you elect to enroll in Auto Pay, we will securely save your credit card information on our system for future transactions.
When will the payment transaction be processed?
Payment transactions are presented to your financial institution immediately following your submission of your payment and will be reflected on this site within 48 hours.
Can I update the credit card or bank account on file?
Yes, simply click the "Update" link on the Payment Method.
How long does it take to settle my claim?
The time frame for processing and settling a claim is dependent on validating coverage and reviewing proper documentation.
Can I check the status of my claim online?
Absolutely, you may visit the full site to check the status of your claim and of each document you submitted.
What can I do to expedite my claim?
If you had a Personal Property loss, submit the a listing of the items you are claiming online. Also, provide your police or fire report, and proof of ownership as soon as you have it available. This will helps the adjuster get started on your claim right away.
Are there special limits to my personal property coverage?
As with all insurance policies, certain limitations apply. Your policy has a reduced coverage amount on items like money, gold, jewelry, watches, and other personal belongings. Please refer to Section I of your policy documents for further details.
In the event I suffer a power failure from widespread power outage due to a tropical storm or hurricane, is the loss of food covered?
No - Section I Exclusions - we do not insure for loss caused directly or indirectly by power failure, meaning the failure of power or other utility service if the failure takes place off the residence premise.
Update Your Profile
What happens if I lose my password?
You can reset your password by clicking on the "Forgot Password" in the customer login section.
Will I receive confirmation of my change?
Yes. Once you complete your change request, you will receive a confirmation message and email.
Will an Assurant associate ask me for my password?
No, we will never ask you for your password.